Frequently Asked Questions

Published rate sheets from other jurisdictions show a heavy tow hook-up around $450 plus $9.50 to $10 per mile, and recovery with a heavy wrecker at roughly $350 to $850 per hour. Distance, load, scene and time of day change the total. We give you a written invoice estimate.

Your exact location (interstate, direction, mile marker or exit), the unit type and weight class, whether it is loaded and with what, what is wrong, and who is paying. If the load is hazmat, say so right away.

Many loaded semis can be towed as they are, depending on weight, damage and where the unit sits. After a crash or rollover, the load may need to be transferred first. The dispatcher will ask about the load before sending equipment.

Yes. Accident recovery on the interstates is part of the work, including winching, uprighting, load transfer and clearing debris. Police may control the scene, and we follow their direction.

It depends on where you are, traffic, weather and what is already on the schedule. The dispatcher gives you an honest arrival estimate on the call and updates you if it changes.

Yes. Motorcoaches, school buses, motorhomes and fifth wheels are heavy, tall and often damaged by a hard tow. We use the right method for each and ask about weight, length and any passengers on board.

Generally, units in the heavy weight classes: loaded tractor-trailers, dump trucks, buses, tankers and large equipment. Medium duty is for box trucks and smaller straight trucks.

Often yes, depending on weight, damage and location. After a crash, the cargo may need to be transferred first. The dispatcher will tell you.

An approximate weight class and load type is enough. Axle count and whether it is a tractor, trailer or straight truck helps.

Yes. Tell the dispatcher where it is going. We can also take it to our storage yard.

Yes, with a wrecker or road tractor, depending on the trailer type and load.

Usually yes. The unit may need to be lifted, or air supplied, or the brakes released another way.

We tow to wherever you choose: a shop, a truck stop, your yard or ours.

Tell the dispatcher at once. Cargo transfer or a faster tow may be needed.

Often the carrier or insurer, sometimes the driver. Tell the dispatcher who is responsible so billing is right.

Hazmat is handled by fire and specialized responders. We can tow after the scene is released. Tell the dispatcher about the load.

We can transfer cargo to another trailer when the carrier and shipper approve and the scene allows.

Yes. Tell the dispatcher where you want the unit to go. If it goes to our yard, storage is charged per day.

Generally mid-weight straight trucks, step vans and smaller buses. The dispatcher will classify the unit by weight and size.

This page is for medium duty. Tell the dispatcher what you have and we will say what we can send.

Yes. Tell us what is loaded so we secure it for the tow.

Cargo transfer can be arranged. Tell the dispatcher what you need.

Often. Weight, width and height rules apply, and the route matters. The dispatcher will ask for dimensions.

Yes, by winching it onto the trailer. Tell us the condition.

A lowboy has a low fixed deck; a landoll has a tilting deck for easy loading. We pick the one that fits.

Tell the dispatcher the pick-up and drop-off locations and we will quote the distance.

Rules are stricter on steer tires. The technician checks the damage and says whether repair is allowed.

Not always. Tell the dispatcher what you have and what size you need.

Wheel, rim or hub damage may need a tow. The dispatcher will say.

Yes. Tell us the size and position of the tire.